Privacy Policy

General Analytic Support LLC Privacy Policy

At General Analytic LLC, we’re committed to protecting the privacy and security of your information. Please read this Privacy Policy carefully before using the www.generalanalytic.com Website (the “Website”) operated by General Analytic Support LLC (“GAS,” “us,” “we,” “our”). This Privacy Policy is designed to help you understand what information we collect, why we collect it, how we use it, and how you can manage your information.

By accessing or using the Website, you agree to be bound by this Privacy Policy. If you disagree with any part of the Privacy Policy, you do not have permission to access or use the Website. GENERAL ANALYTIC SUPPORT LLC IS NOT RESPONSIBLE FOR THE CONTENT OR PRIVACY PRACTICES OF ANY THIRD-PARTY WEBSITE TO WHICH THIS WEBSITE LINKS.

This Privacy Policy may change from time to time. We will post the modified version at this Website. Your continued use of the Website after the Privacy Policy is modified is deemed to be acceptance of those modifications.

HOW WE COLLECT INFORMATION

Information You Provide to Us

We collect information from and about you directly when you provide such information to us, automatically when you use the Website, and from third parties for data processing and marketing/advertising purposes. Examples of information we may collect include:

• Communications data when you communicate with us or others on our services, such as when you request additional information about our services, interact with our customer service team, or sign up to receive our email newsletters or marketing messages. We also collect communications data when you interact with us on social media, such as by tagging us and/or our products or permitting us to follow your social media profile. Examples of such data may include your contact information, the date and time of your communications, online identifiers, social media profile, and the content of your communications.
• Registration information you submit when you create an account or update your account, including your name, email address, and phone number or sign up to receive email correspondence from the Website;
• Information you submit when you subscribe to the Website, provide us feedback, use our “Contact Us” form, or otherwise correspond with us, which may include copies of the correspondence.

 

Information Collected Automatically

When you visit or otherwise browse or use the Website, we may collect details about your access and use of the Website automatically through cookies, pixels, web beacons, or other similar technology, including details about your device, internet connection, operating system, browser type, browsing actions, and the resources that you access and use on the Website, other traffic data, and location data. The information we collect automatically may include personal information or may associate it with personal information it collects in other ways described in this policy. If we associate such data with personal information, we will treat it as personal information.

Information from Third Parties

We may collect certain information about you from third parties, including business partners and data providers (to provide data processing services), as well as public sources. For example, we may receive information about you from other websites and use this information for our own advertising purposes, such as email marketing communications or to contact potential customers. You may unsubscribe from email marketing at any time.

WHAT WE DO WITH YOUR DATA

We may use the information that you provide us for the following purposes:

• Analytics;
• Business development and contacting potential customers;
• Marketing and advertising;
• Performing analytics services;
• Providing services to customers;
• Resolving disputes;
• Undertaking internal research for product and service development and demonstration;
• Verifying customer information.

TO WHOM WE DISCLOSE

We may disclose aggregated and de-identified information about its users and information that does not identify any individual without restriction. We may disclose personal information that we collect or you provide as described in this Privacy Policy, to our vendors, consultants, business partners, affiliates, contractors, distribution and fulfillment partners, and other third parties we use or partner with to support our business. By way of example, these companies include, for example, payment processors, website analytics companies, and email service providers. We may also disclose personal information that we collect or you provide as described in this Privacy Policy: to a purchaser or successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of General Analytic Support LLC’s assets; to fulfill the purpose for which you provided the personal information; or for any other purpose when you consent to such disclosure at the time you provide the information. We may also disclose your personal information to comply with any court order, law, or legal process, including to respond to any government or regulatory request, to enforce our terms of use and other agreements, and if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of General Analytic Support LLC, its customers, employees, or others.

HOW WE PROTECT YOUR INFORMATION

The security and confidentiality of your information is extremely important to us. We have implemented technical, administrative, and physical security measures to protect your information. As part of our efforts to protect your information, we have technical safeguards in place across our products and services, which may include the following:

• Requiring a password or a unique token in order to access your personal information;
• Using firewalls to protect information held in our servers;
• Utilizing Secure Socket Layer (SSL) encryption in transmitting personal information to our servers;
• Limiting the number of personnel who have potential access to personal information; and
• Routinely backing up the systems to protect the integrity of personal information.

There is always some risk that an unauthorized third party may find a way around our security systems. In the event of a security breach, the first thing we would do is notify you. This notice would include what happened, what information was breached, what we are doing to respond, and who to contact with questions.

RETENTION AND SALE OF DATA

Typically, we retain your personal information only for the period necessary to fulfill the purposes outlined in this Privacy Policy (or in the case of data provided to us by other companies for data processing, as long as is needed to complete the service), unless a longer retention period is required or permitted by law. Please note that in many situations we must retain all, or a portion, of your personal information to comply with our legal obligations; resolve disputes; enforce our agreements; protect against fraudulent, deceptive, or illegal activity; or for another one of our business purposes. We do not sell or share your personal information for monetary consideration.

COOKIES

A cookie is a small piece of data sent from a website and stored on your computer by your web browser. The file is added once you agree to store cookies on your computer or device, and the cookie helps analyze web traffic or lets you know when you visit a particular website. Cookies allow sites to respond to you as an individual. The Website can also tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.

This Website collects cookies and may use cookies for reasons including, but not limited to:

• Analyze our web traffic using an analytics package;
• Identify if you are signed in to the Website;
• Test content on the Website;
• Store information about your preferences;
• Recognize when you return to the Website.

Overall, cookies help us provide you with a better Website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer. This setting may prevent you from taking full advantage of the Website.

GOOGLE ANALYTICS

This Website uses Google Analytics. Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google Analytics assists GAS with collecting and monitoring data about traffic to the Website. Google Analytics collects visitation information via Google advertising cookies and identifiers. You can learn how Google collects and processes data by visiting the following website: www.google.com/policies/privacy/partners/. If you would like to opt-out of the collection of data by Google Analytics, visit https://tools.google.com/dlpage/gaoptout/. For information about how to opt out of Google Marketing Platform’s use of cookies, visit https://optout.networkadvertising.org/?c=1. For more information about targeting and advertising cookies and how to opt out of those, visit www.optout.aboutads.info. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

Google Analytics collects data about how you use a website. At its most basic, it will collect: time of visit, pages visited, and time spent on each page of the webpages; referring website details (such as the URL a user came through to arrive at this website); type of web browser; type of operating system (OS); Flash version; JavaScript support; screen resolution; and screen color processing ability; network location; document downloads, clicks on links leading to external websites; errors when users fill out forms; clicks on videos; scroll depth; interactions with website-specific widgets; and IP address. Please see Google policies: https://policies.google.com/privacy?hl=en-GB&gl=uk If you want to stop websites collecting website usage data about you via Google Analytics, you can: disable cookies in your browsers, disable Javascript in your browser, use Google’s Opt-out browser add-on, or use a third-party tool. The first two options will affect your online experience (some features or functionality may not work).

CHILDREN’S PRIVACY

This Website is not for children. GAS does not knowingly collect personal information from children under the age of 13 through the Site. If we learn that we have collected or received such information, it will delete that information. If you believe we might have information from or about a child under the age of 13, please let us know by contacting us using the information set forth in the Contact Information section below.

YOUR CHOICES

You have some choices about how personal information you provide to us or that we collect is used.

Tracking Technologies

You may set your browser to refuse some or all browser cookies, or to alert you when cookies are being sent. To learn how to manage or delete cookies on your browser, visit the browser developer’s website. To learn how to manage Flash cookie settings, visit the Flash player settings page on Adobe’s website. If you disable or refuse cookies, please note that parts of the Website may not be accessible or may not function properly.

Updating Information

To request access to correct or delete certain Personal Information that you have provided to us, please contact [email protected]. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

Do Not Track

The Website does not respond to web browser Do Not Track (DNT) signals.

Marketing and Promotional Emails

You can subscribe to receive marketing and promotional emails. When you subscribe to receive these communications, we will use your email address to confirm your subscription and send the communications to you. By subscribing to receive marketing and promotional emails you consent to our sharing of your email address with our email service provider for purposes of receiving these communications. You may opt out of receiving electronic marketing communications by using the unsubscribe link in our email communications. Please allow a reasonable time to process your request. Please note that even if you opt out of receiving electronic marketing communications from us we may still contact you for non-marketing purposes such as fulfillment and shipping, customer service, notices, or to fulfill legal obligations.

NEVADA RESIDENTS

Under Nevada law, Nevada residents may submit a request directing us not to make certain disclosures of personal information we maintain about them. If you are a Nevada resident and wish to exercise this right, you may contact us by email at [email protected].

THIRD-PARTY WEBSITES

This Website may contain hyperlinks to websites operated by parties other than us. We provide such hyperlinks for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. It is up to you to read and fully understand their Privacy Policies. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

CONTACT INFORMATION

If you have any questions about this Privacy Policy, please contact us at [email protected].