Customer Service
Affordable Answering & Customer Solutions for Small & Medium Sized Businesses
No two businesses are alike. That is why General Analytic’s Answering & Customer Service solutions are built custom for each business we work with. When working with General Analytic you can be assured that we will:
- Respond quickly to calls and web chats whenever your customers reach out, day or night.
- Screen calls, respond to customer inquiries, assist with order entry, and schedule appointments.
- Efficiently dispatch service calls to your on-call staff.
- Take messages, capture leads, and push data into your web-based sales software or ticketing system.
- Grow your customer satisfaction ratings and encourage loyalty by being available 24/7, 365 days a year.
Discover what our Answering & Customer Service Can Do For You
Basic Message Taking
Our virtual receptionists will answer your calls when you’re unavailable. We’ll send you detailed reports, containing important call information.
Live Call Transfer
Greeting every caller, our friendly virtual receptionists can patch calls through to you or your team per your call handling instructions.
Scheduling Appointments
Efficient GeneralAnalytic receptionists will schedule appointments on your behalf, and will send you timely reminders.
Lead Capture & Qualification
Professional GeneralAnalytic receptionists will capture and qualify leads for you, enabling you to focus on growing your business.
Live Chat
Ensure more of your callers reach a
professional and caring voice with a bilingual answering service.
After Hours Answering
Deliver consistent customer experiences at any time of the day or night. We’ll be there even when you’re out of the office.
How it Works
1
Get Set Up in Minutes
Tell us about your business and our talented virtual receptionists will have your calls covered in no time. We’ll craft a customized script to match your preferred language, policies, and procedures.
2
Let Us Know When To Be Available
Let us know when you’d like us to be available. We provide plans that are per minute as well as cover blocks of time or specific shifts.
3
We Get the Information to Where It is Needed
Our virtual receptionists deliver quality customer experiences every time the phone rings. By meeting your customers where they are, we’ll delight and inspire with every conversation.